Refund Policy

1. Overview

We want you to feel confident subscribing to NutriTrack. This Refund Policy explains how billing works and when you can get your money back. It forms part of our Terms of Use. If anything is unclear, email us at support@nutritrackaipro.com — we’re happy to help. NutriTrack is operated by Anastasia Bejan (MD 5600, Vladimir Komarov 49, Riskani, Republic of Moldova; phone +37369370656; email support@nutritrackaipro.com), the merchant of record for purchases made directly on our website.

2. Subscription plans & pricing

NutriTrack offers three auto-renewing subscription plans. Current pricing:

• Monthly — $9.99 for the first month, then $19.99 per month.
• 3 months — $24.99 for the first 3 months, then $44.99 per 3 months.
• 12 months — $39.99 for the first year, then $79.99 per year.

All prices are in US dollars (USD) and exclusive of any applicable local taxes, which may be added where required. The lower introductory price applies to your first billing period; each plan then renews at its standard price.

3. Billing & auto-renewal

Your subscription starts as soon as your first payment is processed. All plans automatically renew at the standard price at the end of each period until you cancel, so your access is never interrupted. We (or the applicable app store) charge your payment method at the start of each new period. You can cancel at any time before your next billing date to stop future charges — see Section 8.

4. 30-day money-back guarantee

Your first purchase is backed by a 30-day money-back guarantee. If you follow your plan in good faith and are not satisfied within 30 days of your first payment, you can request a full refund of that first payment — no complicated hoops. Simply email support@nutritrackaipro.com from the address on your account and tell us you’d like a refund under the guarantee. This guarantee applies once per customer, to your initial subscription payment.

5. How to request a refund

To request a refund, email support@nutritrackaipro.com with:

• the email address associated with your NutriTrack account;
• the date and amount of the charge (a transaction ID or receipt helps); and
• a short note on why you’re requesting the refund.

We may ask a couple of follow-up questions to locate your payment and verify your identity. We aim to reply within 2 business days.

6. Renewal charges

Renewal charges (the payments taken automatically at the start of each new billing period after your first) are generally non-refundable, because you can cancel at any time before a renewal to avoid being charged. The best way to prevent a renewal charge is to cancel before your renewal date (Section 8). That said, we understand renewals can sometimes catch you by surprise — see Section 7.

7. Unexpected or duplicate charges

If you were charged for a renewal you didn’t expect, were charged twice, or believe there’s a billing error, contact support@nutritrackaipro.com as soon as possible and we’ll review it. If you reach out promptly after an unexpected renewal — typically within a few days — and haven’t made substantial use of the new period, we’ll usually be able to cancel the renewal and refund it as a goodwill gesture. We review each request fairly and on its merits.

8. How to cancel

You can cancel your subscription at any time before your next billing date:

• In the app — open your subscription settings and cancel with one tap; or
• By email — write to support@nutritrackaipro.com and we’ll take care of it.

Cancellation stops all future charges. You keep access to paid features until the end of the period you’ve already paid for; the subscription simply won’t renew after that. Canceling does not automatically issue a refund for the current period — refunds are covered by Sections 4–7.

9. App Store purchases

If you subscribed to NutriTrack through the Apple App Store, your purchase is billed by Apple and refunds are handled through Apple’s refund process, not directly by us. To request a refund for an App Store purchase, use Apple’s “Report a Problem” page (reportaproblem.apple.com) or your Apple account settings, and manage or cancel the subscription in your Apple ID subscription settings. Purchases made directly on our website are handled by us and are covered by this policy. If you’re unsure which applies, email us and we’ll point you in the right direction.

10. Processing & timing

Approved refunds are issued to your original payment method. Once approved, we process the refund promptly; it typically appears on your statement within about 5–10 business days, depending on your bank or card issuer. Refund amounts are in USD; if your card is in another currency, your bank’s exchange rate and any bank fees may cause a small difference from the original charge. Where local consumer-protection law grants you additional refund or withdrawal rights, those rights still apply and are not limited by this policy.

11. Contact

Questions about billing or refunds? We’re here to help:

• Email: support@nutritrackaipro.com
• Operator: Anastasia Bejan — MD 5600, Vladimir Komarov 49, Riskani, Republic of Moldova; phone +37369370656; email support@nutritrackaipro.com

See also our Terms of Use and Privacy Policy.